Privacy Policy
Last updated: January 1, 2025
Batchim ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
1. Information We Collect
1.1 Information You Provide
- Account information (email address)
- Profile information (username, learning preferences)
- Practice session data (reading speed, accuracy, progress)
- Support communications
1.2 Information Automatically Collected
- Usage data (app features used, session duration)
- Device information (device type, operating system)
- Performance data (app crashes, errors)
- Analytics data for app improvement
2. How We Use Your Information
We use the collected information to:
- Provide and maintain the Batchim service
- Track your learning progress and provide adaptive difficulty
- Send transactional emails (account notifications, receipts)
- Improve our app's features and performance
- Provide customer support
- Comply with legal obligations
3. Data Storage and Processing
3.1 Data Storage
Your data is stored using the following services:
- Supabase (US): Database and authentication services
- RevenueCat: Subscription and payment management
- Sentry (EU): Error logging and monitoring
3.2 Data Processing
We process your data using:
- PostHog: Product analytics to improve user experience
- Postmark: Transactional email delivery
- Zoho (EU): Customer support communications
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- With service providers who assist in operating our app (listed above)
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.
7. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your personal information
- Portability of your data
- Objection to processing
- Withdrawal of consent
8. Children's Privacy
Batchim is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@batchim.com
12. GDPR Compliance (EU Users)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
- Legal basis for processing: Legitimate interest and consent
- Right to lodge a complaint with a supervisory authority
- Data Protection Officer contact: support@batchim.com
13. CCPA Compliance (California Users)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information we collect and how it's used, and the right to delete your personal information.